Qualifications

STRATEGIC PLANNING AND BUSINESS DEVELOPMENT:
Knowledge in hospital service-line development, medical plaza business planning, satisfaction surveys, executive business research, scorecard creation and enhancement, N.C. certificate of need process, feasibility analyses, business intelligence applications including Cognos, SAS Enterprise Guide, market research, study design, preclinical trials testing standards.

HOSPITAL AND AMBULATORY CARE OPERATIONS:
Management skills in hospitalist and family practice administration, physician recruiting, credentialing, practice management systems including Medical Manager and Misys Allscripts, printed marketing design and websites, referral management, financial/operational reporting, revenue cycle management and standard coding systems (CPT, ICD-9, DRG), start-ups, hospital-physician relationship management, training, policy manuals.

Experience

Senior Business Systems Analyst, Senior Business Planner
Novant Health (Salem Health Solutions), Winston-Salem, NC
02/2007 - 01/2009

• Conducted analyses of complex datasets to test hypotheses related to outcomes and performance measures for clinical, financial, and quality improvement.
• Served as project manager for phamacy scorecard automation initiative designed to increase use of cost-effective therapies and reduce LOS and readmission.
• Conducted preliminary work for creation of data dictionary for new EHR implementation.
• Led FMC Operational Resource Team, comprised of hospital COO, VP Clinical Improvement, and other leadership.  Achieved solutions for induction and post-op delays.
• Designed comprehensive strategic planning process for neurosciences service line.  Presented findings at Current State Vision meeting to physician leaders and hospital executives.
• Organized PRC CAHPS data collection from 80+ physician groups and NPI data validation.
• Team lead for various growth-oriented strategic planning projects, including Clemmons Certificate of Need Administrative Team, Davidson Medical Plaza, and Sleep Center.

Assistant Vice-President, Strategic Planning, Practice Administration; Assistant Administrator
Piedmont Healthcare Management Group, Charlotte, NC
01/2004 - 02/2007

• Key development officer for consulting firm and client physician practices
• Served as practice administrator for hospitalist groups based in five hospitals (805+ beds).  Assisted client in increasing revenue by 19% while reducing expenses by 3% in one FY through operational and revenue cycle improvements.
• Succeeded as lead project manager for start-up physician practices, with over 20 dedicated FTEs and compressed roll-out timeline.
• Created reporting package including financial and operational data for physician ownership.

Administrative Resident
CMC-Pineville (Carolinas Healthcare System), Charlotte, NC
07/2003 - 12/2003

• Designed OR efficiency scorecard to measure surgical services goals, resulting in the committee improving on-time starts from a low 60% to over 80% in 3 months.
• Proposed recommendations that were accepted by hospital leadership for service reduction based on utilization factors, customer service improvement, and capital purchasing for lab and imaging equipment.
• Initiated competitor analyses for imaging services, including research for CON application.
• Managed YMCA/CMC-Pineville Wellness Centers.
• Completed CHS management training program, Foundations for Success.

Administrative Manager, Temporary
United Way of Central Carolinas, Charlotte, NC
01/2003 - 07/2003

• Performed data analysis and research for the CommunityWorks Eliminating Disparities Initiative Phase I Report.
• Maintained administrative processes and procedures for committee work and project tracking.

Associate Billing Manager
Charlotte Radiology, Charlotte, NC
04/2002 - 10/2002

• Managed revenue cycle and contracting functions, leading to cost-savings and remediation, including correcting underbilled codes which increased revenue by 8% and resolving former client accounts to receive 76% reimbursement for claims >500 days old.
• Audited staff workload from 20+ commercial insurance, goverment payers, and TPAs.
• Created human resources and operational policies.

OTHER HEALTHCARE EXPERIENCE
Concurrent with Academic Studies (1996 - 2002)

• North Carolina Central University, Partnership Effort for the Advancement of Children's Health, Community Outreach and Youth Coordinator
• PPD Discovery, Preclinical and Business Development Intern
• UNC Department of Family Medicine Administrative Intern
• UNC Department of Occupational Sciences, Grant Administrator
• Duke University Health System, Office of Hospital Administration, Staff
• Duke University Medical Center, Government Relations and Community Affairs, Staff
• LabCorp, Breast and Prostate Tissue Lab Testing
• Howard Hughes Medical Institute - FAMU Undergraduate, Research and Program Assistant

Education

Master of Health Administration, concentration in Marketing
The University of North Carolina at Chapel Hill, Chapel Hill, NC
December 2001

Master of Entrepreneurship
Western Carolina University, Cullowhee, NC
December 2007

Bachelor of Science in Biology,  Presidential Scholar
Florida A&M University, Tallahassee, FL
December 1998

Select Professional and Community Affiliations, Current* and Recent

• American College of Healthcare Executives, Fellow*
• Health Equity Action Team, Forsyth County Healthy Communities Coalition*
• Infant Mortality Reduction Coalition, Volunteer*
• March of Dimes and NICU Parent Support Group
• National Association of Health Services Executives*
• Pfeiffer Community Advisory Committee for Undergraduate Health Administration Program
• Self-Help Credit Union, Board of Directors
• United Way Women's Leadership Circle Planning Committee, Novant Health
• Urban League of Central Carolinas Young Professionals, Board of Directors
• UNC Minority Health Conference Planning Committee (23rd Annual Conference), Budget Chair
• Winston-Salem State University, Center of Excellence for the Elimination of Health Disparities*